Shipping policy
Shipping Policy
Thank you for shopping with Hilltop Diesel Performance. We work to process and ship orders as quickly as reasonably possible while making sure customers receive the correct parts for their application. Shipping is available to all 50 US States.
Order Processing
Orders begin processing after payment has been successfully authorized.
Most in-stock orders are typically processed within 1–3 business days. Some products may ship directly from a manufacturer, distributor, or supplier and may require additional processing time.
Business days are Monday through Friday, excluding major holidays.
Order processing time is separate from carrier transit time.
Shipping Rates
Available shipping methods and shipping charges are displayed at checkout based on factors that may include:
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Delivery destination
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Product weight and dimensions
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Shipping method
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Carrier
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Oversized or freight requirements
Any shipping charge shown and accepted during checkout will be included in your order total.
Delivery Estimates
Estimated delivery dates or transit times are estimates and are not guaranteed unless expressly stated otherwise.
Carrier delays can occur because of weather, transportation disruptions, holidays, high shipping volume, or other circumstances outside the control of Hilltop Diesel Performance.
Tracking information will be provided when available after an order ships.
Supplier-Direct and Multiple Shipments
Some Hilltop Diesel Performance products may ship directly from a manufacturer, distributor, or supplier.
Orders containing multiple products may arrive in separate packages and may ship from different locations or on different days.
Receiving multiple tracking numbers for one order is normal in these situations.
Product Availability and Backorders
Product availability can change quickly.
If an ordered item becomes unavailable, backordered, or requires significantly more processing time than expected, we will make reasonable efforts to contact you with available options.
When we advertise or provide a shipping timeframe, we intend to ship within that stated timeframe. If a delay occurs, we will contact you when reasonably possible with updated information or available cancellation options.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an address error, contact us immediately at support@hilltopdieselperformance.com. We cannot guarantee that an address can be changed after processing or shipment has begun.
Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility.
Oversized and Freight Shipments
Large or heavy products may require truck freight, special handling, or additional delivery arrangements.
Examples can include certain transmissions, engines, large exhaust components, fuel tanks, and other oversized products.
Freight orders may require:
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A valid daytime phone number
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Delivery scheduling
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Someone to be present at delivery
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Inspection of the shipment before accepting it
If freight damage is visible, note the damage with the carrier before signing for the shipment whenever possible and contact Hilltop Diesel Performance immediately.
Damaged or Missing Shipments
Inspect packages promptly after delivery.
If a shipment arrives visibly damaged, save all packaging materials and take photos of:
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The shipping box or pallet
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Shipping label
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Damaged packaging
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Damaged product
Contact support@hilltopdieselperformance.com promptly with your order number and photos so we can assist with the carrier or supplier claim.
If tracking shows a shipment as delivered but you cannot locate it, first check around the delivery location and with household members or neighbors. Then contact the carrier and Hilltop Diesel Performance for assistance.
Shipping Restrictions
Available destinations and shipping methods are determined during checkout.
Some products may be subject to geographic, carrier, manufacturer, legal, or shipping restrictions. If we are unable to ship an ordered product to your location, we will contact you regarding available options.
International Orders
If international shipping is offered for a particular destination during checkout, customers are responsible for any applicable duties, taxes, customs charges, brokerage fees, or import requirements unless expressly stated otherwise.
Hilltop Diesel Performance is not responsible for customs delays.
Off-Road and Restricted Products
Certain competition, racing, off-road, emissions-related, or otherwise restricted products may have limitations on where they can legally be sold, shipped, installed, or used.
Availability on the website does not override applicable federal, state, or local laws. Orders may be canceled if a product cannot legally or properly be shipped to the destination provided.
Contact Us
For questions about shipping, tracking, product availability, or an existing order:
support@hilltopdieselperformance.com
For sales and pre-purchase questions:
sales@hilltopdieselperformance.com
Hilltop Diesel Performance
294 Ground Oak Church Rd
Gardners, PA 17324